IT Support Specialist – 1st Level Support, Lumya OS - We are looking for a structured, service-minded and technically curious IT Support Specialist to join our Vienna team as the first point of contact for support requests across Lumya OS, Microsoft 365, user access, hardware and software. * Experience in a customer-facing support, help desk, service desk or IT support role. The IT Support Speicialist sits at the very front of that effort. As Lumya scales from internal tool to multi-client SaaS product, the quality of customer support becomes a direct driver of retention, reputation and renewal. This is a hands-on 1st Level Support role with strong product exposure. You will triage incoming tickets, resolve common first-line issues, support users across different channels and escalate more complex cases clearly to L2/L3 support, Product or Engineering.
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