Customer Journey & O2C Optimization: Identify pain points and improve usability, conversion, and experience quality across channels. * AI-Enabled UX & Product Improvement: Apply AI-based tools and approaches to support analysis, insight generation, documentation, validation, and experience optimization. * Data-Driven Improvement: Use customer and performance data to drive continuous UX optimization. * AI expertise or strong interest in applying AI to product management and UX work (e.g. analysis, discovery, documentation, optimization) is a strong plus.
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