Collaboration & Stakeholder Management: build and maintain relationships with internal technical teams (DevOps, Development, IT Support, etc.), and other stakeholders to ensure effective incident resolution. Since its establishment in 1919 Herold has been in constant development and is today part of group.one, which is one of the leading group of companies in Europe in the administration and sale of domains, webhosting, and digital marketing services. o Act as the primary point of contact for incidents, ensuring they are tracked, prioritized, escalated, and resolved in a timely manner; lead cross-functional incident response efforts, keep an overview of the situation and progress. o Provide clear, accurate, and timely overview and updates on status and progress to internal teams, mana
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