The GP&O Escalation Manager is responsible for leading end-to‑end management of high‑severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues. Escalation Ownership & Incident Response * Serve as single point accountability for critical escalations business/customer critical escalations, ensuring timely, transparent communication and resolution. * Assess escalation across technical, operational and commercial dimensions to balance priority across the team. * Provide clear, concise, and executive‑ready updates during live escalations and throughout incident resolution cycles.
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