Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks. You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies. * Advanced knowledge of Client Systems (Windows & Apple) * Experience with the ticketing system ServiceNow
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