This role oversees the global IT frontend, including the service desk, demand management, and IT PMO, ensuring efficient handling of IT incidents, demands, and projects. By managing and optimizing IT services, the Head of IT Business Interfaces supports strategic goals and improves user satisfaction. * Accountability for areas of the global IT's frontend, including global service desk, demand management, and IT PMO including IT portfolio management. * Act as interface between business and backend services, owning the communication and stakeholder matrix.
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