Your focus is on seamless B2C and B2B2C customer journeys, with particular attention to Order-to-Cash (O2C) processes across Web, App, and service touchpoints. You act as the bridge between business, customers, and IT, translating customer needs and business goals into clear UX, product, and delivery requirements while ensuring efficient implementation across the system landscape. * Project & Delivery Management: Plan and steer cross-functional initiatives end-to-end, managing scope, timelines, dependencies, and risks. * Proven project and delivery management skills in cross-functional, system-heavy environments.
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