Certification in Quality Management (e.g., ISO 13485, MDSAP, IVDR) * Proficient in continuous improvement and problem-solving methodologies (e.g., CAPA, 8D, FMEA, 5W, RPZ, Six Sigma, PDCA, STATISTIK) * Confident user of an ERP/workflow systems (e.g., BMD, Salesforce), Microsoft Office, and process modeling tools * Experience in Customer Services / Sales / Relation Processes (e.g., helpdesk, training programs, company academies, key account support)
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