In this job, you act as an interface between the customer and our project teams. * Providing 2nd and 3rd-level support to client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) * As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution. * Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care * Proactively expanding project-specific documentation * Several years of experience in business customer management Thanks to our flexible working models, you start your workday when and where it fits you best. One of the highlights of our company Summit is the vibrant networking environment it cultivates.
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