We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. The Deskside is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. * Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. * Ensure timely and effective resolution of IT support requests and incidents. * Develop and maintain standard operating procedures (SOPs) for deskside support. * Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role. * Experience with remote support tools and technologies. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, ...
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