In this role, you will handle customer inquiries with professionalism and care, ensuring every interaction builds trust and loyalty, and contribute to the growth and success of localized customer care operations. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing. * Dive deep into user feedback to identify critical product and feature requests, working closely with internal teams to share actionable insights and improve the customer experience. * Continuously strive to identify opportunities to improve Bitpanda's support processes, contributing to overall excellence in customer care. * Build strong relationships w
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