You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client's expectation for the next steps. * Outbound dialling to existing customer base to establish a basic review of service feedback across all RI businesses, * Customer Focus: excelling at customer service & able to build rapport, Customer Service * Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities, * Establish customer enquiry through effective open and probing questions, * Ensure customers are kept informed on the progress of any disputes, * Provide excellent customer service at all times, * Working towards KPI's, SLA's and other Customer Satisfaction targets. * Provide a superior level of customer service,
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