In this role you will represent our service area, building strong customer relationships, and driving service excellence. You'll manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction. * Representing the Netconomy service area on the customer side in close cooperation with the internal support teams * Conducting alignment and quarterly meetings with customers and * Creating service offers and contracts * Contributing to the development of the NETCONOMY service portfolio * Knowledge in the area of service management * Extensive experience in customer service and consulting * Acting with composure and confidence in critical situations (e.g., during a customer system outage).
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