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35 Treffer für Assistant Guest Relation Manager Jobs in Wien im Umkreis von 30 km
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Maintaining guest satisfaction at the level of Mandarin Oriental. * Ensuring a warm and smooth reception for all of our guests. * Providing "hands-on" support to the team, including check-ins/check-outs, handling guest requests, and other tasks.
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You will guide the development and implementation of the certification strategy across highly regulated industries, ensuring that our products meet both legal and customer needs in relation to data privacy, security, and industry-specific regulations.
Mandarin Oriental, Vienna will be housed in a heritage building and comprise 138 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. • Übernahme anderer zumutbarer Aufgaben, die vom direkten Vorgesetzten oder einem leitenden Manager zugewiesen werden. • Professionally clean guest rooms and suites in accordance with the Mandarin Oriental Hotel Group's standards – both with and without linen changes, upon guest arrivals and departures. • Provide turndown service in guest rooms. • Prepare guest rooms and suites with great attention to detail. • Replenish minibar items in guest rooms. • Address all guest requests to ensure satisfaction. • Collect guest requests and preferences to personalize service. • Take on other reasonable tasks as assigned by the direct supervisor or a senior manager.
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Restocking of floor pantries with all necessary guest supplies * Guest laundry service according to standards * Receiving, fulfilling, or forwarding guest requests to the appropriate departments
Guest Satisfaction: Address guest comments and concerns, and escalate unresolved issues to the Outlet Manager. * Gästezufriedenheit: Bearbeitung von Gästekommentaren und -anliegen, Weiterleitung an den Outlet Manager bei ungelösten Problemen. * Guest Greeting and Seating: Welcome guests with a warm smile and guide them to their tables, always aiming to create a positive and inviting atmosphere. * Hospitality: Farewell guests with kindness and maintain a appearance in line with Mandarin Oriental grooming standards. * Guest-Oriented: You naturally connect with guests and anticipate their needs. Your friendly and warm demeanor ensures every guest feels welcome. * Flexibility and Commitment: You are flexi
Mandarin Oriental, Vienna will be housed in a heritage building and comprise 138 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. • Jegliche Kundenbeschwerden, sowohl mündlich als auch schriftlich, effektiv behandeln und ohne Verzögerung an die Manager weiterleiten. * Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to the guests. * Be able to personally interact and recommend suitable drinks for guest. * Any other reasonable tasks as assigned by the outlet manager including assisting other outlets. * Strong customer orientation and the ability to recognize and exceed guest needs. * Friendly demeanor and attentive liste
Du berichtest an unseren Banquet & In-Room-Dining Manager. The Minibar Refiller reports to the Banquet and In-Room-Dining Manager. * Replenish minibars in guest rooms according to established par levels, ensuring accuracy in presentation, stock levels, and billing. * Restock and maintain cleanliness and organization of guest floor pantries and storage areas. * Meeting guest needs through excellent service and friendly, efficient work practices. * Informing management and the kitchen about special guest requests or allergies. * WOW Moments: Proactively creating special experiences for guests * Remove in-room dining trays, trolleys, and any leftover items when passing guest rooms, supporting the In-Room Dining team. * Empty trash bins i
Mandarin Oriental, Vienna will be housed in a heritage building and comprise 138 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. * Gewährleistung der Einhaltung von Sicherheits- und Hygienestandards und Unterstützung bei weiteren Aufgaben nach Anweisung des Outlet Managers * Responsible for smooth and guest-oriented operations in the outlet, supporting and with the implementation of standards and checklists in close collaboration with all hotel departments * Supporting the service team in serving food and beverages and providing expert guest advice * Collaborating closely with the kitchen and pastry chef to plan menus and promotions to maximize guest satisfaction and revenue * Actively upselling products
Weitere Aufgaben, die vom direkten Vorgesetzten oder einem leitenden Manager zugewiesen werden können * Ensuring smooth operations and impeccable guest rooms with attention to detail * Conducting room inspections (guest rooms and suites) * Handling guest requests and complaints to ensure satisfaction * Promoting guest and colleague satisfaction * Performing other tasks as assigned by the direct superior or senior manager on duty
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Mitarbeiter*in Team Workforcemanagement im Bereich Kundenservice
Mitarbeiter*in Team Workforcemanagement im Bereich Kundenservice
EVN AG
Maria Enzersdorf
Teilweise Home-Office
Erfahrung im Customer Relations im Telefon- und Backofficebereich von Vorteil
2 passende Jobs liegen außerhalb deiner Region
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Herr Fabian Jahn, BA Human Relations & IT-Recruiting Manager
NEU
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Lead Growth Strategist (m/f/d) - Healthcare Markets, Oracle Health and AI - Vienna or virtual
Lead Growth Strategist (m/f/d) - Healthcare Markets, Oracle Health and AI - Vienna or virtual
Oracle Austria GmbH
Austria
Builds strong relations and helps share the progress of the growth journey with key stakeholders and identifies opportunities and risks to support Leadership and Local Markets in the delivery of the overall programme.