We are seeking a highly skilled Senior IT Incident Manager to take ownership of our incident response processes, ensuring swift resolution and minimal impact on business operations.

Your Reponsibilites:

• Incident Management:
  • Act as the primary point of contact for incidents, ensuring they are tracked, prioritized, escalated, and resolved in a timely manner; lead cross-functional incident response efforts, keep an overview of the situation and progress.
  • Host and facilitate incident response meetings, defining clear action plans and responsibilities; conduct post-incident reviews and implement preventive measures to mitigate future occurrences.
  • Provide clear, accurate, and timely overview and updates on status and progress to internal teams, management, and stakeholders during incidents.

• Incident Tracking & Reporting:
  • Manage and maintain an organized backlog of incidents to support multiple development teams; ensure that incident management processes comply with company standards, security policies, and any relevant regulatory frameworks.
  • Create and deliver regular incident reports, highlighting trends, recurring issues, and areas for improvement.
  • Collaboration & Stakeholder Management: build and maintain relationships with internal technical teams (DevOps, Development, IT Support, etc.), and other stakeholders to ensure effective incident resolution.