Introduction
We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
Aufgaben
- Manage your own portfolio of e-com clients autonomously
- Own onboarding, support, upsell - the full lifecycle
- Directly solve client issues without waiting for others to jump in
- You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business
- Get your hands dirty in operations and feedback loops to improve the product
Qualifikation
We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.
- 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS
- You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
- You enjoy engaging directly with customers and take pride in resolving issues efficiently.
- High stress resistance: You don’t panic when things go sideways
- Strong communication and organizational skills
- Self-managed, disciplined, proactive
- Genuine interest in tech, startups, and building something meaningful
- Preverably living in Berlin or Vienna. Europe is a must.
- Fluency in both German and English (spoken and written) is mandatory.
Benefits
- Young, highly motivated team with zero ego
- Speed over politics: If you have an idea, run with it
- Direct impact on the company and the product
- Real growth opportunities - we promote from within. This is a place to build your career
- Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income
Interview Process
- Tech-Assessment
- 15 Min Call with CS Lead
- Case Study: 60 Minutes Case Study and Q&A
- Test Day in the Vienna Office & Cultural Fit
- More Rounds / Offer
- Probezeit beginnt (Daily Kündigungsfrist beiderseits)