Customer Quality Engineering

In your role, you act as the key link between customers and the plant for all quality-related topics. You drive structured complaint handling, coordinate corrective actions, and ensure transparent communication to achieve high customer satisfaction and continuous quality improvement.

• Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions
• Act as the single point of contact for customers regarding quality-related topics and inquiries
• Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)
• Maintain continuous communication with customers or AQM for complaints, deviations, and general requests
• Support global AT&S sites in complaint handling and align with local customer requirements
• Train and guide internal teams on customer-specific quality standards and reject analysis
• Represent the company during customer visits, audits, and quality discussions
• Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)