The role combines infrastructure management, user support, and systems administration with a strong focus on service quality and continuous improvement. * Maintain and support cloud and on-premises infrastructure, ensuring system reliability, performance, and availability. * Support cybersecurity efforts by responding to incidents, managing vulnerabilities, and applying security patches. * Provide second-level technical support and remote assistance to resolve complex IT issues and ensure satisfaction. * Create and maintain clear technical documentation to support systems, processes, and knowledge sharing. * Minimum 2–4 years of relevant experience in IT support, systems engineering, or infrastructure management.
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