LUMYA Living is a forward-thinking, design-led, Co-Living, Serviced Apartment & purpose-built student accommodation (PBSA) operator with a growing international portfolio. We are looking for a structured, service-minded and technically curious IT Support Specialist to join our Vienna team as the first point of contact for support requests across Lumya OS, Microsoft 365, user access, hardware and software. * You will acknowledge requests within agreed service levels and manage your ticket queue from first response through to closure. * You will resolve day-to-day incidents and service requests relating to Lumya OS, Microsoft 365, hardware, software and user access. * You will document resolutions clearly, identify knowledge base gaps and help improve FAQs, runbooks and self-service materials. * Experience in a customer-facing support, help desk, service desk or IT support role.
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