You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client's expectation for the next steps. Customer Service * Achieve and exceed preset team and individual targets as set by line manager, * Provide excellent customer service at all times, * Provide administrative support to the call handling operation as required, * Outbound dialling to existing customer base to establish a basic review of service feedback across all RI businesses, * Provide a superior level of customer service, * Own complaints and take responsibility to ensure they are resolved, closing the loop with the client escalating where necessary and without delay to the Team Manager. * Strong values in customer service,
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