Experience in Customer Services / Sales / Relation Processes (e.g., helpdesk, training programs, company academies, key account support) * Lead and support process mapping, reengineering, standardization, and documentation for operational excellence * Drive process adoption and quality improvement initiatives in compliance with ISO 9001, ISO 13485, IVDR * Identify and analyze data to monitor process performance and quality metrics; use dashboards and KPIs for tracking * 5 years of professional experience in Quality Management, Quality Assurance, or Process Improvement—ideally in a regulated environment * Confident user of an ERP/workflow systems (e.g., BMD, Salesforce), Microsoft Office, and process modeling tools
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