As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks. You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies. This role requires foundational technical knowledge, strong communication skills, and the ability to maintain smooth IT operations for our colleagues. * Being the first point of contact for our internal IT Infrastructure and related topics * Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers * Processing requests (e.g., access,
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