We increase quality of life, enable personalized treatment, advance research and relieve our health system. * Diagnosis and resolution of basic software, hardware, and network issues (Wi‑Fi, VPN, DNS) * Management and documentation of customer requests in the CRM, ensuring SLA compliance and supporting KPI performance * Continuous maintenance of the internal knowledge base (FAQs, troubleshooting guides, templates) * Act as “the voice of the customer,” advocating for usability improvements and feature enhancements * Participation in functional testing of new software releases providing clear, structured feedback * Good knowledge of Windows, MS Office 365, basic networking, and remote support tools * An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect - Ready to become part of the MADx team?
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