MacroArray Diagnostics GmbH * Wien * Feste Anstellung * Teilzeit, Vollzeit - About us - We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system. Your tasks * Diagnosis and resolution of basic software, hardware, and network issues (Wi‑Fi, VPN, DNS) * Management and documentation of customer requests in the CRM, ensuring SLA compliance and supporting KPI performance * Continuous maintenance of the internal knowledge base (FAQs, troubleshooting guides, templates)
mehr