As a UX Product Manager, you own the end-to-end customer experience across our digital products. End-to-End Customer Journeys | Order-to-Cash | B2C & B2B2C TV Products - Your focus is on seamless B2C and B2B2C customer journeys, with particular attention to Order-to-Cash (O2C) processes across Web, App, and service touchpoints. You act as the bridge between business, customers, and IT, translating customer needs and business goals into clear UX, product, and delivery requirements while ensuring efficient implementation across the system landscape. * End-to-End UX Ownership: Own and continuously optimize end-to-end customer journeys across Web and App platforms from a UX, usability, and experience perspective. * Customer Journey & O2C Optimization: Identify pain points and improve usability, conversion, and experience quality across channels.
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