As Lumya scales from internal tool to multi-client SaaS product, the quality of customer support becomes a direct driver of retention, reputation and renewal. * Experience in a customer-facing support, help desk, service desk or IT support role. * Confidence working with web applications, SaaS tools, browsers, business software and ticketing or service management systems. * A genuine customer-service mindset and a high sense of ownership. * Familiarity with tools such as Zendesk, Freshdesk, Jira Service Management or Intercom. LUMYA Living is a forward-thinking, design-led, Co-Living, Serviced Apartment & purpose-built student accommodation (PBSA) operator with a growing international portfolio. We are looking for a structured, service-minded and technically curious IT Support Specialist to join our Vienna team as the first point of contact for support requests across Lumya OS, ...
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