The Deskside is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. * Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. * Develop and maintain standard operating procedures (SOPs) for deskside support. Our innovative solutions enable to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. We lead the way in one of the most critical and fast-moving industries on the planet. So we recognize and celebrate our teams' achievements. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service ...
mehr