The GP&O Escalation Manager is responsible for leading end-to‑end management of high‑severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues. Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or related field with 12+ years of experience; or Master's degree with 8+ years' experience; or equivalent experience. * 8+ years of related experience in project management or program management, technical support, operations, incident management, supply chain operations, or similar roles.
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