Position: Customer Service Agent You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client's expectation for the next steps. Customer Service * Provide excellent customer service at all times, * Outbound dialling to existing customer base to establish a basic review of service feedback across all RI businesses, * Provide a superior level of customer service, * Strong values in customer service, * Customer Focus: excelling at customer service & able to build rapport, * Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities, * Establish customer enquiry through effective open and probing questions, * Ensure customers are kept informed on the progress of any disputes,
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