Support field readiness deliverables and develop supporting documentation such as maintenance procedures and training materials * Execute projects for product development/improvement, product quality, and customer support Oversees the of company customers by , , and , who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. May be involved in customer installation and training programs. * Support for new products and continuously improved Beta versions; Collect customer data and feedback during beta evaluations and report lessons learned * Frequent customer business visits * Teamwork and ability to establish success
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