You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client's expectation for the next steps. Wherever possible you will oblige the client's request and resolve as many issues as possible first time. Customer Service * Reassure clients that we can help at all times, * Use all tools available to deliver a “First Time Fix” for clients wherever available, * Provide excellent customer service at all times, * Outbound dialling to existing customer base to establish a basic review of service feedback across all RI businesses, * Provide a superior level of customer service, * Own complaints and take responsibility to ensure they are resolved, closing the loop with the client escalating where necessary ...
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